Return, Cancellation and Warranty Policy
Unconditional Return Policy
We have an unconditional 14-day return and refund policy. We will refund any products returned within 14 days from the delivery date (the day when the package is received) provided that you:
Damage Caused During Shipping
In case any damages occurred during the transportation of the product, upon receiving the damaged goods, the customer shall proceed with the following steps:
b). Notify Deeper Network customer service department ( support.deeper.network or email@example.com).
All orders will be processed within 1 business day of being placed. Orders placed on weekends or other non-business days will be processed the following business day.
If your order is placed on weekends or other non-business days, you may request the cancellation of your order by contacting customer service before or on the next business day.
If you request the cancellation after the time specified above, , or if your order has already been processed, we will be unable to cancel your order.
However, if we are unable to cancel your order, you can always return your order for a full refund pursuant to our 14-day unconditional return policy.
1 Year Limited Warranty
Deeper Connect products are covered by a limited liability warranty from defects in material and workmanship. The warranty period starts on the day when the product is delivered to the user (date of arrival). This warranty does not apply if, in the judgment of Deeper Network, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to the product’s instructions, has been modified in any way, or has a defaced or removed serial number. Repair by anyone other than Deeper Network or an approved agent voids this warranty. The maximum liability of Deeper Network is the product purchase price.
EXCEPT FOR THE WARRANTY SET FORTH ABOVE, DEEPER NETWORK MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.
Return Shipping Charge
If you need to return the product pursuant to our 14-day unconditional return policy, or if we have determined that your product is covered by our 1-year limited product liability and needs to be returned and replaced.
b). For customers located outside of the United States, we will refund the shipping cost for up to 25 U.S. dollars. We will give further instructions on where to return the device based on the customer's location. We recommend that customers use the most economical shipping option that provides a tracking number. If a replacement is warranted, we will ship the replacement once we receive and confirm the tracking number of your return shipment.