What the Deepernauts say about Deeper Network’s Support?
As you know, we here at the Deeper Network work incredibly hard to provide the very best, affordable, Web3 and cybersecurity devices to you. However, to backup our technology we have a support team that dedicates themselves to improving your pre-sales and after-sales experience.
Our support team assists with queries that range from general product information, to shipping, to installation, technical troubleshooting, and network topologies.
Our team has been honing their skills for many years and today we would like to share some of the feedback we have received from you, our customers. Our support team is crucial because they are the ones who help you, assist you, and guide you.
If you have anything to share with us about your experiences, we would love to hear from you!Here are some genuine experiences shared by our users:
User 1:
"Thank you for supporting us since the Indiegogo Pico campaign. We appreciate your positive feedback on the product and recognition of our after-sales team. New products often require more support to fully experience their features. We will continue to improve!"
User 2:
"Thank you for understanding the logistics situation. We are grateful for the diligent performance of our customer service team, who go beyond their job scope to assist customers. This sets us apart from other tech companies. Deeper Network is committed to providing more support to our users and will notify you immediately when new devices are available!"
User 3:
"We understand that mobile workers need a stable and high-performing VPN service. Our DPN meets these needs and addresses the shortcomings of traditional VPNs. We also appreciate the kind words about our support staff."
User 4:
"Response time is crucial for user experience. Our customer service team strives to respond as quickly as possible, ideally within 24 hours. We appreciate your understanding and request that each issue be submitted as a separate ticket for more efficient handling."
User 5:
"Thank you for your detailed feedback. We appreciate your support for Deeper Connect Air. As mentioned before, new products require more after-sales support, especially technical support. Thank you for recognizing the efforts of our team members. At Deeper, we focus on user experience and strive to exceed the service levels of other companies. We hope for your continued support for our company and new products!"
These are some real feedbacks from our users. For those concerned about after-sales service, we hope this clears up any doubts. We are deeply grateful for these honest shares, as our progress relies on your support.
Without further ado, let's dive into this edition's testimonials.
