DEEPER NETWORK DEVICES AND SERVICES PRIVACY POLICY

Last Updated: April 25, 2023 

DATA WE COLLECT

We do not voluntarily track, collect, or store logs of your activity, including but not limited to logging of browsing history, traffic destination, data content, or DNS queries. Additionally, we do not voluntarily store connection logs, logs of your IP address, your outgoing VPN or DPN IP address, connection timestamp, or session duration. We do not write any personal data to the blockchain. Please be advised that our Devices and Services need to automatically track or store such information mentioned in this paragraph to perform their designed functions. However, such information is only tracked and stored in your local Device through your local network and is entirely inaccessible to us or other users outside of your network under regular circumstances.

We only collect your personal information that you provided to us for customer support related to the use of Devices and Services or when you registered for our basic mining.

We do not sell your personal information to third parties.

HOW DO WE USE YOUR INFORMATION?

The information we collect specified in the above session is used for the following reasons:

• To create new accounts
• Offer troubleshooting or customer support

We may disclose your personal data to other members of our corporate group involved in the administration of our Devices and Services. We closely review any requests we receive for customer information by a third-party. We do not provide information that we do have to third parties unless we are legally required to.

If you’d like to review or amend your account information, or for technical support, service information, and changes in usage, please contact us via https://support.deeper.network. Our goal is to respond to all requests in a timely manner, and we’re always happy to assist you.

USE OF APPLICATIONS (APPS)

When you use our native Deeper Network apps, if and when available, we may collect certain information in addition to the information mentioned elsewhere in this Policy. We may use mobile analytics software (App statistics or self-hosted/open-source crash reporting) to deliver crash information to our developers so that we can fix bugs as quickly as possible. Some platforms (such as the Google Play Store or the Apple App Store) may also collect aggregate, anonymous statistics, such as which type of devices and operating systems are most commonly used the total number of installs, total number of uninstalls, and the total number of active users, and may be governed by the privacy policy and terms and conditions of Google Play Store or Apple App Store.

DATA SECURITY

Deeper Network uses advanced measures to protect user information. Such information is restricted to employees who require access to such information to perform their essential functions as employees and to better serve our users and customers. Please note that no data or cyber-security measures anywhere on the planet can guarantee complete 100% protection of our user and customer data. As such, it is also impossible for us to guarantee such protection, although we certainly do try. You agree to give us the emergency access to your Device through the device’s Serial Number in the situation of cyber-attack, hack, or other types of cybercrime to help stop or control the cybercrime. Such emergency access and cybercrime resolution will not involve collecting, storing, processing, sharing, or selling your personal information.

DATA RETENTION

Again, we will not voluntarily store and retain your personal data, and your activity logs are only retained and stored in your Device and are not accessible by us or other users outside of your local network.

INFORMATION DISCLOSURE WARRANTY DISCLAIMER

Our policy only addresses the use and disclosure of information we collect from you. To the extent to which you disclose your own information to other parties or sites throughout the internet using our Devices and Service, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and the privacy policies of each third-party that you choose to disclose information.

INFORMATION SHARING IN CASE OF EXTRAORDINARY CIRCUMSTANCES

We don’t sell any Personal Information. We may transfer or disclose Personal Information to our subsidiaries, affiliated companies, only when it’s necessary. 

In extraordinary circumstances, we may also share your Personal Information and other information if and only if it's necessary to: (1) comply with the law, regulation, subpoena or court order; (2) detect, prevent or otherwise address fraud, security, violation of our policies or technical issues; (3) enforce the provisions of this Privacy Policy or any other agreements between you and us, including investigation of potential violations thereof; (4) protect against harm to the rights, property or safety of us, its partners, its affiliates, users, or the public.

PRIVACY SETTINGS AND REQUESTS

If you have any data privacy or personal data questions or requests, please contact us by visiting https://support.deeper.network.

THIRD-PARTY PROVIDERS/NETWORKS

Deeper Network’s cutting-edge technology may allow users to bypass certain censorship blocks, but your network traffic may go through third-party networks which we do not control. This could enable a third-party to record your IP address or see that you are using our services or products (the same information that your Internet Service Provider is able to see). Your setting with respect to third-party providers may also be changed by changing the settings in your account. However, doing so may cause you to be unable to access your Deeper Network account if you are on a network that is censoring Deeper Network.

SECURITY & CONFIDENTIALITY

Our employees are subject to confidentiality obligations. We use measures and procedures that substantially reduce the risks of data misuse, but we cannot guarantee that our systems will be absolutely safe. If you become aware of any potential data breach or security vulnerability, please contact us immediately and we will assist however we are able. We will use all measures to investigate the incident, including preventive measures, as required. 

CHANGE OF OWNERSHIP

In the event of a change of ownership or control of all or a part of Deeper Network, including without limitation through acquisition, merger, sale, or liquidation event which causes a change of ownership or control of all or some or Deeper Network, we reserve the right to transfer all or part of the personal information and Anonymous Information we store in our systems. You acknowledge that in the event of bankruptcy, insolvency, or receivership, we may have no control over the use and transfer of your personal information.

CONSENT AND AGE RESTRICTIONS

By using the Deeper Network Site, Account, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms and Conditions of Use and in our Privacy Policy. The Services are intended for adults aged 18 and above. Use of our products or services by minors, violates the Deeper Network Terms and Conditions of Use and the Deeper Network Privacy Policy. If you believe your child has provided information to us, please let us know immediately.

CALIFORNIA CONSUMER PRIVACY ACT ADDENDUM

In accordance with the California Consumer Privacy Act, if you are a consumer residing in California the following additional terms apply to you.

(1) Right to Know About Information Collected, Disclosed or Sold

Deeper Network, Inc. is the owner of the Deeper Network Site, Hardware, Software, Apps, and Services. You have the right to request that we disclose what personal information we collect, use, disclose, or sell. To submit a validation request, please reach out to our team by submitting your request at https://support.deeper.network.

If you have an account with us, we may verify the request by confirming the email address used to make the request is the same as the email address on file for the account. If you do not have an account with us, we may verify the request by sending an email to the email address used to make the request.

The categories of California consumers’ personal information we may collect are listed above in the section titled “Data We Collect.”

We confirm that we have not sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. And we have no plan whatsoever to sell any personal data of our users. We confirm we do not sell personal information of minors.

(2) Right to Request Deletion of Personal Information

You have the right to request amendment or deletion of personal information collected or maintained by us, if any. To do so, please visit https://support.deeper.network and submit a request.

If you are a current or former customer submitting a request by web form or email, please provide sufficient information to identify your account, including your email address on file with us. You may be asked to verify your identity by responding to us with information on file for the account.

If you are not a current or former customer, we may ask for proof of identity sufficient to show you are the same consumer about whom we have collected personal information that you are requesting to be deleted.

(3) Right to Opt-Out of the Sale of Personal Information

You have the right to opt-out of the sale of your personal information by a business. Pursuant to California law, because we do not and will not sell your personal information, we do not offer such an opt-out at this time.

(4) Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

You have the right not to receive discriminatory treatment by the business for the exercise of the privacy rights conferred by the California Consumer Privacy Act.

(5) Authorized Agent

If you would like to make a request under the California Consumer Privacy Act on behalf of a California consumer who is a current or former customer, please provide an email from the email address we have on file for the customer authorizing the request.

You may also make a request under the California Consumer Privacy Act on behalf of a California consumer if you provide (1) a signed, written permission from the consumer to act on your behalf, and the consumer verifies their own identity directly with us; or (2) proof that the consumer has provided you with power of attorney pursuant to Probate Code sections 4000 to 4465.

We may deny a request from an agent that does not submit proof that they have been authorized by the consumer to act on their behalf.

(6) Contact

For more information, or for any question about this Privacy Policy, please visit us via https://support.deeper.network.

(7) Last Updated

This Devices and Services Privacy Policy was last updated on the date specified on the first line of the Privacy Policy.

USERS IN THE EUROPEAN UNION

Deeper Network is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring that our users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.

If you are a resident of the European Union, please note that the following rights specifically apply regarding your personal information: (1) Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information; (2) Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format; (3) Request rectification of your personal information that is in our control; (4) Request erasure of your personal information; (5) Object to the processing of personal information by us; (6) Request to restrict processing of your personal information by us; (7) Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

In line with the GDPR, we collect and process the data outlined in this Devices and Services Privacy Policy on one of the following bases, depending on the circumstances:

• For the purposes of fulfilling our contractual obligations to users, including:
  • Providing users with the Devices and Services they have requested.
  • Providing customer support.
• For a legitimate interest associated with the operation of our business, including:
  • Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
  • Communicating with customers to provide information and seek feedback related to our Services and Apps.
• With the consent of users, which users can withdraw at any time.
• For the purposes of processing personal data where the processing is required by applicable law.

You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at https://support.deeper.network. Please note that we may require proof of your identity before we can give effect to these rights; and where your request requires the establishment of additional facts, we will investigate your request with reasonable promptness, before deciding on what action to take.

To provide you with the Devices and Services you have requested for, it is necessary for us to store, process and transmit your personal data in the United States and other locations around the world. These countries may have data protection laws that are different from the laws of your country. Where we use third parties which process your personal data internationally, we have implemented similar appropriate safeguards to ensure your personal data will remain protected in accordance with this privacy policy. 

STORING OF INFORMATION RELATED TO CORRESPONDENCE, QUESTIONS, OR COMPLAINTS

Deeper Network may retain records of any correspondence, questions, complaints, or compliments which you submit to us through our Devices and Services, along with our response(s). Depending on how you contact Deeper Network, we may collect your email address and any additional information you provide to us. Having full correspondence records better enables our team to provide the highest level of customer support. If you utilize a third-party platform for support in correspondence, they may also store your correspondence records including certain personal information including, but not limited to, your name and email address. We recommend that you review the Terms and Conditions and the Privacy Policy of the respective third-party platform for more information.

CHANGES

This Policy may be revised from time to time at our sole discretion, and without notice to you, so please check the privacy policy every time you utilize our services. The date of the last revision will be reflected under the "Last Updated" heading. Your continued use of the Site or Services constitutes your acceptance of our Terms and Conditions of Use and our Privacy Policy. Your use of the Site or Services following a change in our Terms and Conditions of Use or our Privacy Policy constitutes your acceptance of such changes and of our Privacy Policy and our Terms and Conditions of Use.

CONTACT US

If you have questions regarding our Devices and Services Privacy Policy or about how we store or handle information, please contact Deeper Network via https://support.deeper.network.